Frequently Asked Questions
Everything you need to know about your CCACHE gear and orders.
How long does shipping take within Australia?
Standard shipping typically takes 3-5 business days, while Express Post orders usually arrive within 1-2 business days to most metropolitan areas.
Do you offer international shipping for components?
Yes, we ship our premium cycling components worldwide. Shipping rates and delivery times are calculated at checkout based on your location.
What is your return policy for apparel and parts?
We offer a 30-day return policy for unused items in their original packaging. Please note that installed components or items showing signs of wear cannot be returned.
Are all products on your website genuine?
Absolutely. CCACHE is an authorized dealer for every brand we stock, ensuring all products are 100% authentic and covered by full manufacturer warranties.
Can I pick up my order in person?
Yes, we offer a Click & Collect service from our Sydney warehouse. Simply select the 'Local Pickup' option during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and interest-free finance options like Afterpay.